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Thursday, August 21st, 2008
(Jacksonville, Fla.; August 15, 2008) Crowley Maritime Corporation's liner services and logistics units have been named among the "Best of the Best" in Logistics Management magazine's 25th Annual Quest for Quality Awards. The results were published in the August edition of the magazine.
Crowley was ranked second overall among ocean carriers. Additionally, the company made the list of top 3PLs for the first time in their logistics unit's 10-year history. The results are part of an extensive survey involving responses from over 6,000 magazine readers who have responsibility for buying transportation and third party services. In order to be named a leader in each category, a company had to receive at least five percent of the category vote.
In the ocean carrier segment, Crowley ranked No. 2 overall, when judged for on-time performance, value, information technology, customer service and equipment and operations.
"While Crowley did not post a top number in any of the key attribute categories, it's a terrific example of a carrier that put up consistently high numbers in each of the categories - a sure sign that its customers have been quite satisfied with its service," said Logistics Management in its August issue.
In the logistics segment, Crowley received its highest marks in the transportation distribution and carrier selection/negotiation categories. Other areas surveyed were order fulfillment, inventory management and logistics information systems.
Logistics Management's Quest for Quality Awards are regarded as some of the most important measures of customer satisfaction and performance excellence, among those in the transportation and logistics industry.
"We're honored once again to be recognized by our customers and by Logistics Management magazine as one of the leading ocean carriers and third party logistics companies in the world," said Tom Crowley Jr., chairman, president and CEO. "This acknowledgement is a reflection of our outstanding employees, who work hard, innovate, and always try to find a way to exceed customers' expectations."
"Considering the current economy, fuel prices, expanding shipper demands, and the list of additional operational pressures carriers and providers are facing today, walking away with a Quest for Quality award in 2008 is a true testament to a company's ability to adapt and stay relevant in an increasingly competitive environment," said Logistics Management in the August issue.
Jacksonville-based Crowley Maritime Corporation, founded in San Francisco in 1892, is a privately held family and employee-owned company that provides diversified transportation and logistics services in domestic and international markets by means of six operating lines of business: Puerto Rico/Caribbean Liner Services, Latin America Liner Services, Logistics Services, Petroleum Services, Marine Services and Technical Services. Offered within these operating lines of business are the following services: liner container shipping, logistics, contract towing and transportation; ship assist and escort; energy support; salvage and emergency response; vessel management; vessel construction and naval architecture; government services, and petroleum and chemical transportation, distribution and sales. Additional information about Crowley its subsidiaries and business units may be found on the Internet at www.crowley.com.
Crowley Maritime Corporation
Mark Miller
Director, Corporate Communications
904-727-4295
mark.miller@crowley.com
Crowley Maritime Corporation
Jenifer Kimble
Sr. Editor
904-727-2513
jenifer.kimble@crowley.com
